legal

Privacy Policy

Updated on 15th May, 2018

Please refer for the summary below. If you want the legal version, please read the full version here.

This privacy notice relates to Fastah's developer products and services and our account portal. Go here for the website privacy notice.

We collect data from you when you set up an account with Fastah, like your name, email address, and billing information. We use that data to do things like communicate with you about your account and bill you for using our products and services. If you don’t want to get marketing emails from us, you can opt-out by following the instructions in those emails or contacting customer service.

When you use our products and services, we collect data relating to and about your use, like the API calls you make, how many calls you make or receive, and where calls come from or go to which includes the IP address. The usage information is used to bill you for use of our products and services, prevent fraud, and improve our products and services.

We share data we collect from you with Fastah's third party service providers as necessary for those service providers to perform their services for us. We will also share your data stored on our systems with third parties, if we’re legally required to do so.

Your data is transferred to the U.S.

If you want to ask how to delete or access your data, email privacy@getfastah.com

Full Version

Introduction

Below is a summary of our practices when it comes to your data collected when you use the Fastah account portal and our products and services. If you are interested in learning about our practices relating to data collected when you visit our publicly-accessible website www.getfastah.com, click here.

Please note that some Fastah customers may have special agreements with us that specify the collection, use, and sharing of their data. If those special agreements and this notice conflict, those special agreements will apply.

For purposes of this notice, the words “our,” “us,” “we,” and “Fastah" refer to Blackbuck Computing Inc. and our affiliates (which includes any person or entity that controls us, is controlled by us, or is under common control with us, such as our subsidiary, parent company, or our employees).

Before you submit any information on or through the Fastah account portal or use Fastah products and services, please carefully review this Notice. By using any part of the Fastah, you consent to the collection, use, disclosure and sharing of your information as further outlined below in this Notice.

Let's Get Oriented

What is Fastah? Fastah provides a line of services and products that provide network performance information, geographic information and other data associated with specific Internet protocol addresses.

Our customers are generally software application developers (or companies that have software application developers working for them). Our customers generally use Fastah’s products and services, which include APIs and SDKs, to build network awareness capabilities into their applications. Our customers then often have their own customers or users of the applications they build using Fastah’s products and services. To avoid confusion, we’ll call the individuals that use our customers’ applications the “end users.”

With the exception of individuals that download the Fastah's app for Android (available on Google Play Store here ) mobile, Fastah generally does not interact directly with our customers’ end users. Instead, end users interact with our customers’ applications, which in turn interact with our products and services. So, if you’re an end user of an application that is integrated with Fastah’s products or services, you should check out that application’s terms of service and privacy policy to find out how that application collects, uses, stores and shares your data. We are not responsible for our customers’ privacy policies or privacy practices.

Categories of Customer Data. There are two general categories of customer data that we collect or generate from our customers’ use of our products and services. We’ll call these “Customer Account Data,” and “Customer Usage Data.”

  • Customer Account Data - Customer Account Data is all the data that relates to the relationship between Fastah and its customers, like our customers’ names, contact information, and billing information and records
  • Customer Usage Data - Includes operational data like API requests, or usage information.

What data we collect, how we collect it and why

Customer Account Data you share with us directly. When you sign up for an account with Fastah through our account portal, you’ll be asked to give us your name, email address, and your company name. You’ll also be asked to create a password. We collect this Customer Account Data so that we know who you are, we can communicate with you about your account, and we can recognize you when you communicate with us through the account portal or otherwise..

We may also ask you for a telephone number to contact you, like when you ask to be contacted by our support or sales team.

When you upgrade your account from a trial or free account, we’ll ask you to provide our payment processor with your payment method data like your credit card information, and/or your billing address. Our payment processor, acting on our behalf, gathers this so that we can bill you for your use of our products and services. Our payment processor will generally share your billing address with Fastah.

Also, we gather information about you when you interact with our customer support team, sales team or account management team, including when you use the support chat-support widgets. For example, when you contact our customer support team, you will be asked to give your account data and tell us the question you have or any problem you’re experiencing. We gather this information so that we can help you with your question or problem. When you communicate with our sales team or account management team, we’ll gather data about you, such as your use case and your business requirements, so that these teams are better equipped to assist you. We may also use this data so that we can improve our products and services and train our team members.

Customer Account Data we generate and collect automatically when you create an account. When you sign up for an account with Fastah, we’ll assign you an account identifier, and one or more API access keys. You will need to use these credentials in connection with making requests to our APIs. We keep a record of these credentials, so that when your application makes requests to our API using these credentials, we know that it is you making the requests.

Customer Usage Data we collect from you from your use of our products and services, like our APIs. When you use our products and services, we collect Customer Usage Data. This may include data like what commands your application has communicated to Fastah, the IP address of the requester, how many times you used a Fastah product or service, when the product or service was used by you or your end users, the number of API requests made or received.

We collect Customer Usage Data so that you can view it in the account portal and can manage your use of our products and services. We also collect it so that we can properly bill you for your use of our products and services, appropriately manage and route customer traffic, analyze and improve our products and services, and identify and solve problems that arise.

Customer Account Data we collect from other sources. From time to time, we gather publicly-available information about companies that are our customers, such as where they are located, their website URL, their industry, and their size. Sometimes this type of Customer Account Data is obtained through third-party service providers that specialize in pulling together publicly-available information about companies.

What we use your data for

Generally, we use all the data that you provide to us or that we collect from you to provide our products and services to you, to enable you to access and use our products and services, and to analyze our customers’ use of our products and services, to improve our products and services, and to detect fraudulent or unlawful activity in connection with Fastah accounts.

Below are some additional details regarding how we use categories of data we collect.

Customer Account Information. We use your email address in connection with your account password to authenticate your account and allow you to access your account data through the account portal. And, we use your account identifier and API access key to authenticate that it is your application that is making requests to our APIs.

We also use contact information you provide to Fastah to communicate information regarding your account and the products and services you are using or to respond to an inquiry you have sent us. If you enable two-factor authentication, we’ll use the telephone number you provide in connection with that feature to send you verification codes.

In addition, we will use your email address to send you information about other Fastah products, services, or events that you might be interested in. You can choose not to receive marketing emails from Fastah. If you wish to stop receiving Fastah marketing emails you may click on the unsubscribe link that will appear at the bottom of any Fastah marketing emails or you can contact customer support.

We will use publicly-available Customer Account Data about your company, such as your industry, the size of your company, and your company’s website URL, to help us understand our customer base better and to tailor information we send you about other Fastah products, services, or events.

We use your payment information so we can bill you and be paid for your use of our products and services.

Your Customer Usage Data. We use your usage data so we can properly bill you for your use of our products and services, appropriately manage and route customer traffic, analyze and improve our products and services, and identify and solve problems with our products and services that arise. We also use certain usage data to support regulatory requirements, such as calculation and reporting of tax or similar obligations.

Data collected through tracking technologies like cookies. We collect data through tracking technologies so we can understand how customers are using our account portal and what regions our customers are coming from. This helps us understand our customers better and how we can improve our account portal. We also use this to improve our customer’s navigation experience with our account portal.

How we secure your data

We use appropriate security measures to protect the security of your customer data both online and offline. These measures vary based on the sensitivity of the information that we collect, process and store and the current state of technology. Please note though that no service is completely secure. So, while we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.

You may access your account through our account portal by using your email address and a password that you chose when you signed up for Fastah’s products and services. To protect the confidentiality of your customer data and protect from unauthorized use of your account, you must keep your password and API secret key confidential and not disclose it to any other person. Please let us know right away if you think your password or API secret key was compromised or misused.

How we tell you about changes to our privacy practices

We may change our Product and Account Portal Privacy Notice from time to time. If we make changes, we’ll revise the “Last Updated” date at the top of this notice, and we may provide additional notice such as on the Fastah website homepage, account portal sign-in page, or via the email address we have on file for you. We will comply with applicable law with respect to any changes we make to this notice.

How to make choices about your data

Deletion, access, and changes to Customer Data. You may access and make changes to certain of your Customer Account Data through the Account Dashboard in the Fastah account portal.

To request deletion of your Fastah account, email us at privacy@getfastah.com. You should know that deletion of your Fastah account will result in you permanently losing access to your account and all customer data to which you previously had access through your account. Please note that certain data associated with that account may nonetheless remain on Fastah’s servers in an aggregated or anonymized form that does not specifically identify you. Similarly, data associated with your account that we are required by law to maintain will also not be deleted.

If you are an end user of an application that uses Fastah’s services, you should direct requests for access and/or deletion of your data associated with that application to the relevant application provider in accordance with that application provider’s own privacy policy.

Promotional communications. You can choose not to receive promotional emails from Fastah by following the unsubscribe/opt-out instructions in those emails. You can also opt-out by contacting customer support. Please note that even if you opt out of promotional communications, we may still send you non-promotional messages relating to things like updates to our terms of service or privacy notices, security alerts, and other notices relating to your access to or use of our products and services.

Cookies and tracking technologies. How you make choices about cookies and other tracking technologies depends on the type of cookie or tracking technology being used. For details on how to manage your preferences for cookies and tracking technologies, please check out our Cookie Notice.

Get in Touch

You may contact via email at privacy@getfastah.com. Or, you may write to us at the address listed below:

Blackbuck Computing Inc, 3500 S Dupont Hwy Dover Delaware USA 19901